How to prepare for an adjuster visit

12/28/2023 (Permalink)

What to Do in Advance of an Insurance Adjuster Visit

If you've suffered a loss due to fire, vandalism, or storm damage, you may be wondering what the adjuster will do when he or she arrives at your house. Here are some tips for making sure that your home is ready for an adjuster's visit.

Know What Type of Policy You Have

The first step in preparing for an adjuster's visit is knowing what type of policy you have. There are several different types and each one has its own set of benefits, so it's important to know what exactly you're covered for.

There are two main types of policies: named peril and all risk. Named peril policies cover specific incidents like fire, windstorm, or hail damage, but won't cover a loss such as theft or vandalism if those incidents aren't specifically listed on your policy. All risk policies don't list out specific incidents that are excluded from coverage; instead, they only exclude certain perils (types of losses). These perils tend to be things like earthquakes or floods — the rarest and most catastrophic kinds of losses that might be excluded from some other kinds of insurance policies.

Take an Inventory of Damages

You'll want to start your preparation by creating an inventory of damaged items. Take photos of each item or make sketches if you're more comfortable with that. If there are receipts for replacement items, keep them on hand. You may also want to keep receipts for any repairs you need to make because of the damage and deduct those costs from your claim if possible.

You should also consider keeping receipts for anything else related to the claim; this could include furniture rental while your home is being repaired, hotel nights when damage occurred during a trip away from home, cleaning services after water intrusion into your house and more.

Set Aside Damaged Property

Make sure your damaged property is in a safe place.

Keep it out of reach of children and pets.

Don't throw out anything until you know what the insurance company wants done with it.

Take Photographs of Damages and Repairs

Take photos of the damage.

Take photos of the repairs.

Keep receipts for any repairs you make and take a picture of them. Make sure to take pictures of these receipts in case there is an issue with your claims later.

Always get contact information from the contractor who made repairs to your home so that they can be contacted by an adjuster if necessary.

Gather Receipts for Emergency Home Repairs and Replacements

When an insurance adjuster arrives at your home, you'll want to be prepared with receipts if necessary. If your home was damaged by the flood, it's a good idea to keep receipts for all emergency repairs and replacements that are over $500. You may want to keep these receipts in a separate file so they're easy to find when you need them—and remember that it's better to have too many than not enough!

Make Copies of all the Paperwork You Send To Your Insurer

Make copies of all the paperwork you send to your insurer. Keeping a copy for yourself is a good idea, but it's not enough. You'll also want to keep copies for your attorney, if applicable; they might need them later if they're working with you on a case against the insurance company. Finally, make sure that there's at least one more copy of each piece of paperwork that goes out: one copy should go directly into your file, and another should be sent to the adjuster who handles claims related to this incident.

This last step is especially important when dealing with an insurance adjuster because they will likely be using this information in their investigation into whether you're eligible for compensation after an accident or injury—and they'll have access only to what you give them! Make sure there are no holes in your file so that nothing slips through the cracks during this process and ends up costing you thousands.

Get a Repair Estimate from a Contractor or Repair Person

The first thing you should do is get a repair estimate from a contractor or repair person. It's important to get an independent estimate, so don't use a friend or family member to do the repairs. It's also not advisable to use the contractor recommended by your insurance company; this tends to be more expensive because the companies have relationships with certain contractors and may benefit from recommending them over others.

Once you've gotten two estimates for all your damages, compare them side by side and make sure there aren't any discrepancies between them. You can also ask questions about anything you don't understand — for example, how long it will take for each contractor to complete their work or what materials they're using in their repairs (this can affect pricing).

The more your insurer knows about the damages, the better they can assess your claim. Be sure to have a working knowledge of your insurance policy to minimize stress in the event of a disaster.

3 Reasons Why SERVPRO Is Faster to Any Size Disaster

9/19/2022 (Permalink)

SERVPRO of Boone and Kenton County has all the equipment needed for any disaster

Three Reasons Why SERVPRO Is Faster to Any Size Disaster

SERVPRO is Faster to Any Size Disaster because its vast network of locally owned franchises extends across 90% of zip codes in the United States and also into parts of Canada. As a result, when disaster strikes, businesses needing restoration services don’t have to communicate with a far-off headquarters unfamiliar with the area and out of touch with their local employees. Instead, restoration professionals from a locally owned SERVPRO franchise can often arrive at a damaged property in less than two hours. Here are three reasons why SERVPRO can operate that quickly.

1. Planning for an Insurance Claim
SERVPRO offers its Emergency Ready Plan to businesses that want to have a plan for when they suffer damage from an accident or severe weather. This plan consists of completing as much insurance paperwork as possible ahead of time, allowing workers to focus on the cleanup. The plan also prepares restoration experts to deal with specific needs, including cutting off water and gas lines and other mitigation requirements unique to that property.

2. Training Disaster Mitigation Experts
SERVPRO is Faster to Any Size Disaster due to its dedicated employees. They want to be part of the team and undergo extensive training to become certified technicians. Because SERVPRO’S services are available 24/7, 365 days per year, its employees know they are on call any time of the day or night. And for their commitment, SERVPRO workers are paid well.

3. Preparing the Equipment
SERVPRO’S over1900 locations don’t waste any time when they get a call requesting their help. Some franchises prepare by packing equipment and supplies into trailers, so they’re ready to go at a moment’s notice. And, for businesses that participate in SERVPRO’S Emergency Ready Plan, their local franchise will know which disaster mitigation equipment they need for that specific situation.
SERVPRO’S commitment to excellence is why they are Faster to Any Size Disaster. Each franchise takes care of its employees so that they can make a difference in Union, KY.

Protecting Your Commercial Building From Water Damage

4/12/2022 (Permalink)

Water damage in Erlanger, KY.

Ways To Prevent Water Damage

When leaks and pipe breaks occur, commercial property owners in Erlanger, KY, face several serious concerns. Water saturation in walls and flooring leads to mold and mildew. Water in home appliances ruins the devices, leading to expensive repairs and replacements. The rooms develop an unpleasant, stale odor. These hazards shut down the impacted area. It could even be half operations. To safeguard the facility and maintain workflow, proprietors should make every effort to prevent water damage. The following are three effective methods to use.

1. Install Sensors

Early detection of pipe cleanup permits owners to catch water exposure before it becomes a massive flood. Have specialists install them near any significant water source such as washing machines or water heaters. If the area becomes damp, an alarm goes off.

2. Keep an Eye on Machines

Your office space probably contains a staff room stocked with a refrigerator, sink and dishwasher. While convenient for employees, this location should be a watch zone for owners. Monthly, look around to ensure the buildup of water in home appliances isn't happening. Look behind the machinery. Open up the cabinet doors. It's easy for a hose to become loose or develop a hole, leading to lingering puddles that ruin the foundation, cabinets and drywall.

3. Analyze Your Water Bill

Complications may develop in places that are not visible, such as within walls or the irrigation line. To locate this before a broken pipe occurs, owners should scrutinize their monthly water bill. When discrepancies appear, contact a water remediation company such as SERVPRO. The professionals can perform leak detection tests, identify the primary source, fix it and tackle any secondary damage.
When commercial owners see water in home appliances, immediate attention should be given to cleaning up the mess. Work with one company to handle the job, securing the area and sanitizing it quickly and efficiently. Swift action allows for the doors to reopen and projects to resume.

Benefits of Hiring an Emergency Restoration Service

3/10/2022 (Permalink)

SERVPRO of Boone County offers emergency service.

The Advantages of Hiring an Emergency Restoration Company

Water damage can halt your business operations, causing you to lose profit. SERVPRO of Boone & Kenton County is Faster to Any Size Disaster, and they'll have your business up and running again in no time. They'll arrive fast to mitigate damage and start repairing your building right away, saving you time and money.

Fast Response

Calling an emergency restoration service that's Faster to Any Size Disaster is important for many reasons:

• Stopping the source of the flooding
  
• Containing water to one location to prevent further damage
  
• Fully drying the area to prevent structural damage
  
• Sanitizing surfaces to stop mold growth
  
  

All of these things can save you time and money that would be spent on repairs if the problem is not addressed quickly.

Safety

Flooding can be dangerous for the building's inhabitants. The water can contain harmful pathogens if it is contaminated by substances such as sewage. These pathogens can spread through the air or by contact with the water if you aren't careful. Even if the water is not contaminated, there is a risk of electrocution if it is in contact with any electrical circuits. If the flooding is not properly cleaned, harmful mold could grow on moist surfaces. Lastly, if the water is not dried quickly, it can damage building materials such as wood or drywall. A professional restoration surface will be able to contain and kill harmful pathogens, shut off the power to prevent electrocution, prevent mold growth and repair structural damage.

Insurance

A prompt response from an emergency restoration service can minimize damage. That makes your repairs less expensive, meaning your insurance claim will be smaller. They can also list all of the damaged property and create a restoration plan that will help your insurance provider determine how much capital you are owed.
When flooding occurs, an emergency restoration service in Hebron, KY, that's Faster to Any Size Disaster will help keep you safe and minimize damage.

Is Mold Damage Covered by Homeowners Insurance?

1/31/2022 (Permalink)

Mold damage can often occur after a water leak.

Discovering mold in your home can be stressful. Not only are there concerns about safety and unsightliness, there are quickly worries about the cost of mold removal. One of the most obvious concerns is how much of the cost will be covered by homeowner’s insurance - and how much you’ll have to foot yourself. If you’re a Union, KY, homeowner worried about whether insurance will help you combat fungus growth, read on for answers.

Costs of Mold Removal

Mold removal itself is no small task. There’s air quality testing, potential removal of damaged goods and even more to consider. In fact, experts suggest the cost of a visit from a mold remediation specialist alone at up to $6,000. Some of the expenses to consider when deal with mold are:

• Inspections
  
• Air quality tests
  
• Remediation
  
• Restoration
  
  

It’s a lot to consider and often a highly unexpected expense. Just how much of this will your homeowners policy cover?

What IS Covered

In general, the average homeowner’s policy will pay for mold damage caused by a “covered peril,” that is, any event that is already covered in the policy. Such perils typically include fire, lightning and in some cases vandalism.

What Is NOT Covered

Unfortunately, the list of circumstances in which fungus growth is not covered is long. If mold resulted from a preventable water leak, for instance, your policy won’t likely pay out. The same is true of high humidity or flooding, which is often covered only under separate flood insurance.

Moreover, if there’s proof that maintenance neglect triggered mold, insurance adjusters balk at paying out. That means if a room was left overly humid and mold grew, it would be on you to pay for it.
Don’t wait until you’re facing active fungus growth the learn whether you’ve got mold coverage. Call a mold specialist today to learn more about mold insurance.

Tips for Staying Safe and Sane When a Pipe Breaks

1/31/2022 (Permalink)

Water damage in Burlington, KY.

How Do You Stay Safe and Sane After a Pipe Breaks

Homeownership has its rewards, but when bursting pipes leave your home flooded, it’s normal to panic. No one is expecting to see water gushing into a previously dry room. 

The best thing to do when a broken pipe causes water damage in Burlington, KY is to call a professional. Remember, a flooded room can cause the following:

• Water damage to walls, furniture, and belongings
  
• Damage to insulation, which must then be replaced

Standing water can also attract insects, so it is important to address the broken pipe and flooding as soon as possible. The following tips will help you stay protected throughout the process while providing you with peace of mind.

Stay Calm and Turn Off the Water

It can be easy to panic, but try to stay calm and remember that the first step when you have bursting pipes must be to stop the flooding. To turn off the water, you’ll need to find the stop valve on the water main. You can usually find this where the main service line connects to your house, or under the kitchen sink. You should make sure everyone in your family knows where the shutoff valve is located so the water can be turned off quickly in emergencies.

Get to Safety and Call a Professional

Once the water has been shut off, you should immediately get to safety. This is especially important if the water is contaminated, as it can be a serious health hazard. Once you are safely in a dry area, call a professional to fix the broken pipe and clean up the mess.

Trust the Professionals to Dry the Area

Even if the water damage from bursting pipes initially seems minor, you should contact a professional water restoration company when you have water damage in Burlington, KY Professionals will ensure the area is dry and free from mold and bacteria, keeping you and your family safe.

The 4 Toughest Household Odors to Remove

11/2/2021 (Permalink)

This little cutie had an intestinal infection causing her to have accidents on the carpets of our customer’s Covington home.

If you’ve ever gone house or apartment hunting, you may have noticed the different scents that come with someone else’s home. Sometimes these can be pleasant other times, not so much. Some scents can’t be removed without professional cleaning services. The odors we'll discuss are urine, cigarette smoke, spices, and mildew. 

The difficulty of cleaning is found at the molecular level: proteins and oils. Breaking down these molecules can be difficult, but; it’s certainly not impossible. We'd like to give our readers insight into how we attack these resilient odors.

Mildew

First, we will discuss mildew. Because it doesn’t fit into either category. It is also the most common call we receive about odors. The discussion typically starts with clients describing a musty and offputting smell. Likely, what you’re smelling is mildew. 

The EPA explains that mildew is the mycelium of a fungus that grows in a flat pattern. Like all fungi, mildew must distribute its spores to reproduce. It does this by emitting gasses to disperse the spores. It’s the gas you smell when mildew is in your home. We treat mildew like we would most mold remediation. Luckily mildews like Aspergillus vs. molds like Stachybotrys has a growth pattern that doesn’t typically penetrate materials like drywall. It is often referred to as a surface mold due to its aforementioned flat growth habits. Mildew can cause staining but, it's easily cleaned with products like Sporicidin.

Proteins

Urine

Do you remember a time when your pet had an accident or two? You thought you had it cleaned up. Then, on the next rainy day, the smell comes back. You’re frustrated. You clean it over and over again still, the odor continues to return. 

The smell reappears because of a protein called uric acid. This is a molecule that doesn’t break down with soap and water. So, if you’re using just a typical household cleaner, that could be why the smell always comes back. Uric acids require a cleaner that will break down the protein molecules. 

Sometimes we use a gentle product called Benefect. Other times we need something more powerful. In this case, we use a product called Vanquish. The products we use vary based on severity and the types of materials we are cleaning. For instance, what we use on carpets may not be safe for hardwood and vice versa.   

Oils

Spices

When herbs are cooked, they release volatile oils. This is what gives the spice its flavor and smell. The oil in these spices penetrates porous objects like drywall and cupboards in the kitchen. That’s why the odor remains for months, even after the previous inhabitant has left. Whether you find the smell unpleasant or it just makes you hungry every time you walk in the room, a powerful degreaser is what we need to remove these odors. 

Cigarette Smoke

The second most common call we get regarding odors is cigarette smoke. Even if they smoke outside, the smell follows them inside and lingers in the house for a long time. The reason for that is much like spices. When tobacco is smoked, it releases the chemical nicotine. It is an oily substance that will absorb into all of your porous surfaces. 

If the previous owner was a heavy inside smoker, drastic measures are needed to remove it. Often times the carpet and pad have to be replaced. We usually use an ozone machine to battle this substance. Sealing the walls is another way to keep the odor from coming back. 

Every home is different so, we won’t know the exact methods we need to use until we see your home. If you’re ready to have your house smelling fresh, give SERVPRO of Boone & Kenton County a call today! We’ll be able to schedule your free estimate and offer that 5-star service you’ve come to know and trust!

Improve Your Health By Improving Your Air Quality

9/13/2021 (Permalink)

Air Duct Cleaning is pivotal to better air quality.

Allergy season is here. If you’re like many of us at SERVPRO of Boone County, you’re dealing with sniffles and sinus headaches too. Have you ever considered that part of your symptoms could be coming from your air ducts?

Your HVAC system circulates the air in your home anywhere from 5-7 times daily. Every time, it circulates microscopic allergens. Eventually, all of those tiny particulates build up and bring down your air quality. So if you’re one of the millions dealing with seasonal allergies cleaning your ducts could lessen the severity of your symptoms. 

When Should I Get My Ducts Cleaned?

It is recommended that you get your ducts cleaned at the changes of the season. More specifically, fall or spring. It is at these times that the most dramatic changes to the weather starts. Kentuckians that are allergic to Ragweed and mold may want to consider the fall. As the nights get cooler, many of us open our windows to enjoy the fresh air. Ragweed blooms in the fall. The pollen can travel for 100 miles entering our homes while the windows are open. Damp places are the favored homes of mold and mildew. Large piles of leaves are examples of those places. Duct cleaning can also keep your energy bill down over the winter. A clean system means your HVAC unit doesn’t have to work as hard to heat your home.  

The spring is also a good time because we are generally already spring cleaning our homes. We are kicking up dust by cleaning our knick-knacks, and; our houses have been closed up all season. Kick up your spring cleaning a notch by investing in duct cleaning. Our duct cleaning services will aid in removing dust, dust mites, and pet dander from your home.

It’s also advisable to have your ducts cleaned after most reconstruction projects. The dust that accumulates post-construction can be detrimental to your air quality. Duct cleaning can keep the particulates from circulating around your house. 

New homeowners should also consider getting their air ducts cleaned. This is especially true if the last time they were cleaned isn’t disclosed during the inspection. The idea of living in someone else’s dirty air does not sound appealing.  

How Often Should I Get My Air Ducts Cleaned?

A general rule of thumb is to clean your ducts at least every 4-5 years. However, certain lifestyles may require more frequent duct cleaning. For instance, animal lovers may need to have their ducts cleaned more often. This can help pet dander build up in the vents. Homeowners that smoke in their home may also want to have air ducts cleaned more regularly to battle the smell of nicotine. 

If you're questioning how often to clean your ducts, NADCA simply suggests regular inspections. This will take the guesswork out of whether or not you're due for an air duct cleaning.  

If you are ready to move forward with duct cleaning in your home SERVPRO is just a phone call away! You can breathe easy knowing that our franchise has a $500 Minimum that cleans up to 10 vents. That includes returns. Each vent after that is just 25 bucks. Call us to schedule your duct cleaning today!

Drinks All Around!

6/8/2021 (Permalink)

Join us for Drinks on 7/15/21 at the 8th annual Cincinnati Blue Goose Golf Outing.

We are so proud to be this year’s drink sponsor for the 8th annual Cincinnati Blue Goose Golf Outing. If you’re an insurance adjuster and want to support a good cause, join us on Thursday, July 15, 2021, from 9:00 AM to 6:00 PM EDT. Click Here to preregister on 6/15/21 for an early bird special. Registration proceeds as normal on 6/16/21. We can’t wait to share a drink with you! See you soon!

Prevent Mold by Cleaning up Water As Soon As Possible

4/16/2021 (Permalink)

To properly remediate the mold, SERVPRO had to cut out the affected drywall.

Water damage can happen at any time and for many different reasons. When homeowners or businesses leave it untreated, the potential for mold raises exponentially. That’s why SERVPRO suggests getting the water cleaned up within the first 48-72 hours.

Last month a Cincinnati resident called us for this very reason. Water flooded their basement, and it did not dry out properly. Mold had grown on their floors and walls. Our skilled professionals went in and demoed the affected walls and used air scrubbers to improve the overall air quality. We cleaned the wall studs and sprayed the affected areas with an antimicrobial to stop any further organic growth. 

If mold has taken up residence in your home, call us today for a free estimate. “We are always here to help.”

How to Clean Your Jetted Tub

3/10/2021 (Permalink)

Maximize your relaxation.

Imagine this: You’re house hunting and you find a listing in an area you really like. You take a step through the front door and it has all of the aesthetics you desire. Then, you walk into the bathroom. The angels sing. Heaven shines down upon you, and the perfect whirlpool tub. You’re sold. You don’t need to look at any more houses.

The glorious day comes. You’re settled into your new home. You’re ready to wash away all of the stress from home buying. You’ve cleaned the tub, you’ve lit the candles, you have a glass of wine, and a good book to read. (Or your phone so you can scroll through tiktok.) 

You settle yourself into the tub relish the warm water, take a sip of wine. You turn on the jets, then, you see it. Slimy black mold flecks are floating to the surface. 

While it’s disgusting to see that in your bath water it doesn’t mean that you necessarily have a mold problem. In most cases, it just means that your jetted tub needs more maintenance than you realized. Bathtub maintenance isn’t hard, but it is an important step to keeping your bathroom mold and water intrusion-free. That’s why SERVPRO did some research to help you combat the day-to-day muck that builds up in your jetted tub.

Bobvila.com explains that the process is really quite simple. With just a few simple steps you can enjoy your jetted tub in no time!

Step 1: Soak your tub

If you haven’t cleaned your tub in a while we suggest starting there. It doesn’t have to be a thorough clean for this step. Just give it a quick wipe down and clean out any hair stuck in the drain. We’ll give a good scrub later. Then, fill up your tub with water a few inches above the last jet. After, let your tub soak with 2 cups of white vinegar. If you don’t have vinegar you can also mix half a cup of bleach and a few teaspoons of dishwasher detergent.

*Important note: Use Vinegar OR bleach, not both. Mixing the two can cause a toxic and deadly chemical reaction. 

Step 2: Run the Jets

Turn on the jets and let them run for 10-15 minutes. All the scum and mold will start to break from the surfaces and float to the top. After the time is up drain the water from the tub.

Step 3: Do It All Again

Whew! That was gross, wasn’t it? Now let’s do it again. Fill the tub back up with clean warm water. This time you don’t have to add any cleaner but go ahead and run the jets for another 10-15 minutes just to make sure you got everything.

Step 4: It’s the Final Wipe Down

Last but not least sprinkle some baking soda in your tub. Let it sit for a few minutes then gently wipe it down. This will get the last bits of soap scum and mold off of your tub. Grab a toothbrush that you use only for cleaning and clean carefully, but thoroughly, scrub around the jets themselves to get that last bit of scum off. A bottle brush would probably work here too if you have one in a horseshoe shape. Now you can rinse and relax!

During this process, if you find that you do have a large mold or water problem don’t hesitate to give us a call. Our estimators have years of experience and can help you come up with a price and game plan to fix the issue.

Tips and Tricks for Bathtub Maintenance 

2/1/2021 (Permalink)

Splish Splash SERVPRO's takin' a bath

As parents we know it’s bound to happen one day. We walk into the bathroom and find water all over the floor. Your kiddo has filled the tub too high and it’s overflowed. Or they’ve made too many waves and you find yourself surfing over to the tub to soak up the water with towels. If only bathtub issues stopped there. The unfortunate truth is that, like, toilets and sinks, parts in your bathtub get old, corroded, and clogged.   

Even Your Bathtub Needs Regular Maintenance

According to TheSpruce.com many of your bathtub issues can come from issues with your overflow tube. This is the mechanism that allows the water to flow down the drain rather than onto the floor. Here are just a couple of things to look out for.

1. Calcification

Calcification can be a big problem especially if you live in an area with hard water. Luckily it’s an easy clean and you don’t even need heavy cleaners. Calcium deposits are easily wiped off with white vinegar. But if the problem is bad enough you may need to soak the mechanisms in the vinegar before they come off. 

1. Mold or Mildew 

Mold and mildew may require a slightly tougher cleaner, and definitely require higher safety standards. That pesky little fungus can build up and form a film over the slit in the tub where the overflow tube sits. In this case, you may need to open up the mechanisms to clean it out. Otherwise, if the issue is too bad you may need to get help from a plumber. 

Another maintenance tip is to make sure that the seal in your bathtub is still effective. Over time the silicon can come away from the tub and the tile. This break in the seal can allow moisture to get behind the tub and the tile causing issues with the drywall. It’s best to check this seal at least once a year and replace it about every 5 years. If quarantine has you feeling like Mr. or Madame Fix-it, this is an easy repair to make yourself or you can call your local plumber or handyman to do it for you.

The last and most simple thing you can do for your tub is to make sure the tile, grout, and surface of your tub are clean. It’s best to clean the soap build-up and calcium deposits off at least once a month. This can help prevent a mildew buildup as well as clogged drains. While you're at it, don’t forget to check your drain for any clumps of hair stuck in the stopper. 

The professionals at SERVPRO of Boone County know how to help you in any scenario. Whether that be a bathtub overflow or mold remediation from a broken seal gone unnoticed. Call our office today for services or a free estimate. Someone is available 24/7 to assist you with your emergency needs.

SERVPRO Restores Contents After a Fire Loss

1/18/2021 (Permalink)

When a fire occurs in a home, the damage is not always contained to the immediate area of the fire. Conversely, smoke and soot travel throughout the property, leaving a trail of damage behind. We, at SERVPRO, understand that the personal belongings in a home are treasures of life that represent hard work and accomplishments. We know that the value of photographs, books, and other life mementos cannot be measured. That is why our fire technicians specialize in restoring contents damaged by fire and keep a "restore" versus "replace" mentality during the restoration process. After a fire, they take extra care to clean and restore the contents of the home to preloss condition.

In caring for the contents of a property after a fire, our technicians have expertise in:

• Contents Restoration
• Move Outs / Pack Outs
• Electronic Cleanup
• Document / Photograph Drying
• Contents Claim Inventory Service

Our fire technicians know that a home fire is a very stressful situation for a homeowner and they strive to provide excellent customer service by working efficiently and professionally.

Happy New Year 2021!

12/30/2020 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2020! Be prepared!

Happy New Year from SERVPRO

SERVPRO is Here to Help

11/30/2020 (Permalink)

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO  can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO  can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

SERVPRO Boone County Gives back

6/19/2020 (Permalink)

Alzheimer’s is a disease that attacks the brain and is the most common form of dementia. According to the Alzheimer’s Association, more than 5 million Americans are living with the disease and 1 in 3 seniors dies with Alzheimer’s or another dementia. The number of Americans living with Alzheimer’s disease is growing rapidly and by mid-century, someone in the United States will develop the disease every 33 seconds.

The Alzheimer Association is a non-profit health organization which focuses on care, support, and research for Alzheimer’s disease. The mission of the association is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

SERVPRO of Boone County recognizes the impact Alzheimer’s disease can have on families, communities, and the healthcare system and is a proud supporter of the Alzheimer’s Association. By donating to the Alzheimer’s Association - Greater Cincinnati Chapter, SERVPRO of Boone County hopes to further the Association’s mission and provide support for those living with and affected by the disease.

SERVPRO of Boone County Values Community

3/9/2020 (Permalink)

SERVPRO of Boone County believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered water damage and needed dry out services. The school Board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Boone County strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

WINE, CHEESE, and CONTINUING EDUCATION?

2/3/2020 (Permalink)

On February 13th, 2020 we are hosting a CIB Networking / Continuing Education Event entitled Earth, Wind & Fire -Loss Mitigation, Chocolate, Wine & Cheese Tasting! What makes this continuing education opportunity special? Well, following the CE class, an exclusive wine, cheese, and chocolate networking event will take place!

The event will start with the CE course and will provide participants with a specific explanation of coverage's and loss mitigation techniques associated with fire, wind, mold, and flood losses.  It will discuss what is covered, what is excluded, and loss mitigation techniques. Topics covered include, fire, wind, hail, earthquake, flood, mold, and others. This course is approved for 3 credit hours in KY(C17603), OH(35542) and IN(28695). 

And after the class, the exclusive wine tasting, cheese and chocolate networking event will take place. This will be a great networking opportunity and there will even be prizes available!

The event will take place on February 13^th from 1:00pm - 6:00pm at The Ascent, One Roebling Way in Covington, Kentucky. Don't miss out on the fun...Register today!

CLICK HERE for more information and to REGISTER!!

Protect the Pipes During Cold Temperatures!

1/27/2020 (Permalink)

With the extremely cold temperatures that we sometimes experience in our area during the winter months, we often receive customer calls for water damage restoration due to frozen and burst pipes. In order to help prevent falling victim to such a water disaster, there are some precautions that can be taken:

• Install insulation sleeves around exposed pipes that are prone to freezing.
• Use caulking to seal any cracks or holes on outside walls and foundations near water pipes.
• Keep cabinet doors open to allow warm air to circulate around pipes.
• Keep slow trickles of water flowing through the faucets.
• Drain water from sprinkler systems and pool supply lines.
• Remove and drain garden hoses.

If, even after taking these precautions, you do experience water damage to your property, always remember that the SERVPRO of Boone County water technicians are Here to Help! We are available 24 hours a day, 7 days a week to respond to your water restoration needs.

Protect Yourself from the Flu!

1/13/2020 (Permalink)

During flu season, the office is the prime location for the spread of germs. And studies have shown that the quickest way for the virus to spread is when people touch and infect commonly used items and surfaces like doorknobs, desktops, copy machines, and coffee pots! The flu virus can last up to 24 hours on surfaces and this makes it easy to spread through human contact.

There are several ways to help protect yourself from the flu:

• Get a flu shot.
• Frequently wash your hands.
• Cover your nose and mouth when coughing or sneezing.
• Stay home if you are sick.
• Avoid touching your eyes, nose, and mouth.
• Clean and disinfect frequently used items.

Do you know that SERVPRO of Boone County offers professional commercial cleaning services? That’s right! We can help make your commercial space clean and safer with our floor to ceiling professional cleaning services. CLICK HERE to learn more and contact us today to set up an appointment!

Thanksgiving Wishes from SERVPRO of Boone County

11/27/2019 (Permalink)

We would like to take this time to express our appreciation to our valued customers as well as our talented and dedicated employees.

To our customers…We understand that when you reach out to us for help, most of the time it is when you are experiencing difficult and stressful times. We are truly grateful for the trust and confidence that you place in us to help you through these times and return your life to normal. Homeowners, business owners, agents, and adjusters…we are thankful for your trust in us to handle the job right!

To our employees…We greatly appreciate your hard work and commitment. Whether you are in the office or out in the field as a water or fire technician, we are grateful that you are willing to put in long hours day after day in messy situations in order to help families and businesses get their lives back in order. We admire your willingness to continually learn and grow in order to improve our services to our customers. We realize that our successes would not be possible without you!

Happy Thanksgiving!

SERVPRO of Boone County

SERVPRO OF BOONE COUNTY to Offer 3 Hour Continuing Education Course for OHIO & KY Credits on September 19th from 12:30pm - 3:30pm

9/12/2019 (Permalink)

We are excited to be hosting another upcoming Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Distracted Driving with Tom Ryan, AIC.” This seminar will give the attendee an analysis of how distracted driving affects insurance. Distracted driving is defined as any activity that diverts attention from safe driving. It includes talking or texting on your phone, eating or drinking, talking to people in your vehicle, adjusting the radio or navigation systems, and impairment due to alcohol or drug use. This seminar will address these issues as they relate to auto liability insurance. Topics covered include the history of distractions, coverage issues, claims analysis issues, and criminal issues based on distracted driving statutes.

The course is approved for 3 credit hours in OHIO and KENTUCKY and it will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Thursday, September 19, 2019 from 12:30pm to 3:30pm.

CLICK HERE to find out more information and to register!

Restoring the Contents of a Home After a Fire

9/9/2019 (Permalink)

When a fire occurs in a home, the damage is not always contained to the immediate area of the fire. Conversely, smoke and soot travel throughout the property, leaving a trail of damage behind. We, at SERVPRO of Boone County, understand that the personal belongings in a home are treasures of life that represent hard work and accomplishments. We know that the value of photographs, books, and other life mementos cannot be measured. That is why our fire technicians specialize in restoring contents damaged by fire and keep a "restore" versus "replace" mentality during the restoration process. After a fire, they take extra care to clean and restore the contents of the home to preloss condition.

In caring for the contents of a property after a fire, our technicians have expertise in:

• Contents Restoration
• Move Outs / Pack Outs
• Electronic Cleanup
• Document / Photograph Drying
• Contents Claim Inventory Service

Our fire technicians know that a home fire is a very stressful situation for a homeowner and they strive to provide excellent customer service by working efficiently and professionally.

SERVPRO OF BOONE COUNTY TO OFFER CONTINUING EDUCATION COURSE

5/14/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “In’s & Out’s of the CGL Policy” This seminar will cover the various aspects of the Commercial General Liability policy. It will review definitions, policy structure, insuring agreement, exclusions, coverages, coverage triggers, and duty to defend. ISO forms will be used as the basis of the presentation. One of the most frequent problem areas is the idea that a contractual requirement to add an additional insured to an insurance policy is the same as a contractual hold harmless or indemnification agreement. While both clauses frequently appear in the same contract, they are separate and distinct from one another. The recent Oio Supreme Court decision about faulty workmanship of subcontractors will also be discussed.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 12:30pm to 3:30pm.

CLICK HERE for more information and to register!

SERVPRO of Boone County Supports the Alzheimer's Association

5/6/2019 (Permalink)

Alzheimer’s is a disease that attacks the brain and is the most common form of dementia. According to the Alzheimer’s Association, more than 5 million Americans are living with the disease and 1 in 3 seniors dies with Alzheimer’s or another dementia. The number of Americans living with Alzheimer’s disease is growing rapidly and by mid-century, someone in the United States will develop the disease every 33 seconds.

The Alzheimer Association is a non-profit health organization which focuses on care, support, and research for Alzheimer’s disease. The mission of the association is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

SERVPRO of Boone County recognizes the impact Alzheimer’s disease can have on families, communities, and the healthcare system and is a proud supporter of the Alzheimer’s Association. By donating to the Alzheimer’s Association - Greater Cincinnati Chapter, SERVPRO of Boone County hopes to further the Association’s mission and provide support for those living with and affected by the disease.

Upcoming Continuing Education Course - April 4th, 2019

3/18/2019 (Permalink)

SERVPRO of Boone County is offering a free continuing education insurance credit course. This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on April 4, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Boone County at 513-614-1047 or email at mobrien@hartkes.com.

Course Number: C10183-KY, 37868-OH

Continuing Education Course on February 1st, 2019

1/7/2019 (Permalink)

SERVPRO of Boone County is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on February 1st, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Boone County at 513-614-1047 or email at mobrien@hartkes.com.

SERVPRO of Boone County Proudly Supports First Responders

11/12/2018 (Permalink)

We are thrilled to participate in honoring America’s First Responders for their service and sacrifice with the new SERVPRO First Responder Bowl. This college football bowl game will be played on December 26, 2018 at the historic Cotton Bowl Stadium in Dallas, Texas. Kickoff is scheduled for 12:30pm and will be televised by ESPN. The purpose of this bowl game is to celebrate our friends, family, and fellow citizens who serve as first responders protecting and keeping peace in our communities. By working together, thousands of free tickets are provided to first responders and their families so that they can attend the game. The goal for this year is to distribute over 10,000 complimentary tickets. Along with the corporate sponsors, there is an opportunity to Sponsor a Responder to help provide these tickets. For just $15, a ticket can be purchased to sponsor a first responder to attend the 2018 SERVPRO First Responder Bowl with their family free of charge. CLICK HERE for tickets and information about Sponsoring a Responder.

SERVPRO OF BOONE COUNTY TO OFFER CONTINUING EDUCATION COURSE

11/2/2018 (Permalink)

On Wednesday, November 14^th, we are hosting a SERVPRO continuing education insurance credit course entitled, “Restorative Drying for Water Damage.” This course is designed for insurance agents, adjusters and real estate professionals to improve their knowledge of emergency mitigation. Ron Morehead will be the instructor and those in attendance will learn more about the water restoration process and how to better service customers. This course is approved for 2 credit hours in both Kentucky and Ohio.

The course will be held at our Covington, Kentucky location On Wednesday, November 14^th at 1001 Madison Avenue, Covington, Kentucky, 41011 from 8:30am to 10:30am. Registration will begin promptly at 8:00am and breakfast and snacks will be provided to those in attendance.

If interested in attending or learning more about this opportunity, contact Megan O’Brien for more information and to register. Phone: (513) 614-1047 Email: mobrien@hartkes.com

SERVPRO of Boone County Values the Community!

10/15/2018 (Permalink)

SERVPRO of Boone County is a locally owned and operated business and our staff values any opportunity to give back to our community. Our employees have graciously given their time serving meals to the hungry, packaging items to help flood and storm victims, participating in 5K walks, collecting donations for homeless shelters, and organizing food and toy drives for the less fortunate. Our tents have been spotted at local golf outings supporting organizations like The Boys and Girls Club of Greater Cincinnati and The Blue Goose Foundation. We have also enjoyed working with our local fire departments at fun events to help bring fire safety awareness to residents of the community. And children in our area have enjoyed the opportunity to explore our Disaster Recovery vehicles at local Touch-A-Truck events. When it comes to local events and helping those in need, our philosophy is that we live and work here too and we always take pleasure in supporting our neighbors!

We Are Experts in Commercial Restoration

10/2/2018 (Permalink)

The appearance of a commercial property plays a big role in the success or failure of the business. That is why it is so important for business owners to choose wisely when they are looking for a restoration or professional cleaning company to provide service for their commercial property.

Our professional staff at SERVPRO of Boone County has the training and expertise to handle commercial restoration or cleaning projects of any kind and size. We have experience working with facilities in industries such as retail, education, healthcare, food service, and property management. We are available 24 hours a day, 7 days a week to get your business back to business! We understand that it is important to limit the disruptions to your everyday business operations as much as possible and will respond quickly to complete the job. We have extensive training in commercial restoration services that include water damage, fire damage, mold remediation, storm damage, odor removal, and professional cleaning. You can depend on us to get the job done correctly and promptly and get your property back to looking its very best!

CLICK HERE to learn more about our Commercial Services.

Why Insurance Agents and Adjusters Choose SERVPRO of Boone County

9/18/2018 (Permalink)

With years of experience in the property restoration industry, we understand that the job of the insurance agent is to keep claim costs down while still providing the best service for the insured and we are well qualified to help!

• Our first priority is restoring the property as quickly as possible. The customer will appreciate our immediate response and the agent will know that this quick response helps limit the damage and restoration costs.
• The SERVPRO of Boone County rule is always restore when possible and replace only when necessary. Restoring property is always less costly than replacing.
• Our staff can provide an itemized loss inventory, complete with pictures of important items.
• We can provide accurate information quickly because we use an electronic system for each project that provides online access to all job files.
• Our technicians are thoroughly trained to ensure that customers receive the best service possible.

The job of SERVPRO of Boone County is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.”

We Expect Only the Best from our Technicians

8/30/2018 (Permalink)

Being in the field service industry, we understand that our technicians, visiting the home or business property of our customers, are often our company’s first impression to our customers. And we all know that we only get one chance at making a good first impression!

That is why at SERVPRO of Boone County we place very high expectations on our technicians. We want them to take pride in their work, their appearance and the relationships that they build with our customers.

What to Expect from a SERVPRO of Boone County Crew Member

When you contact SERVPRO of Boone County for water, fire or mold restoration services, our technicians will arrive promptly to begin service. They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles. They will have open lines of communication, letting you know when to expect them and how long they estimate your project will take to complete. They will clearly explain the restoration process and answer any questions you may have regarding the process. And upon project completion, they will make sure that you are satisfied with the results and ask for any recommendations as to how they can improve their service for future customers. We are always striving to improve!

So when you contact SERVPRO of Boone County, you can relax knowing that great customer service is our top priority! We value our customers and our hope is to always make every impression a great one!