Archived Water Damage Blog Posts

When Clean Water Becomes Category 2 Damage

Name: SERVPRO of Boone, Kenton and Campbell Counties
Address: 731 Red Mile Road, Lexington, KY, 40504
Telephone: (859) 746-3400

8/30/2022 (Permalink)

When a tub overflows you have gray water and Category 2 damage

Secondary Water Damage

A broken pipe on the second floor has flooded your building in Oakbrook, KY. You have shut off the water and completed the water pipe repair, but the flood has seeped through the floor into the apartment below. Unfortunately, that clean source water has become contaminated. You now have Category 2 water damage.
Any flood will require clean-up and repairs, but leaks and overflows involving contaminated water can result in a more extensive restoration process.
There are three categories of water damage.

Category 1 - Clean water
Category 2 - Gray water
Category 3 - Black water

What Is Category 2 Water Damage?
Category 2 water damage involves gray water, which is clear water that has been exposed to household chemicals, detergents, or biological matter. When a tub overflows or a washing machine leaks, you have gray water and Category 2 damage.
Clear water passing through building materials such as wallboard soaks up chemicals and contaminants, turning it into gray water. Water that sits around too long can become gray water as well.

How Do You Handle Category 2 Water Damage?
With any flood, the first step is to stop the source of the water. Turn off the supply and if necessary, complete any required water pipe repair. Next, you need to remove as much of the floodwater as possible to minimize the spread of damage. Then dry the affected area completely.
If the water is from a clean source and has not soaked into building materials or otherwise become contaminated, that is the end of the clean-up process. With gray water, you have the added step of removing organic or chemical residue left behind from the flood.
Water damage restoration professionals recommend performing regular maintenance on your building's plumbing. Complete routine inspections on a regular basis and perform any needed water pipe repair before calamity strikes. If you have a flood, try to prevent clean water from becoming contaminated and causing more extensive damage.

How To Replace a Leaky Toilet

7/2/2022 (Permalink)

A leaking toilet is not only annoying but can cause costly damage to your home.

What to Do If Your Toilet Is Leaking

A leaking toilet is not only annoying but can cause costly damage to your Union, KY, home. You can replace that toilet with a new one. Remove all the water from the tank and bowl and then disconnect the toilet from the water supply line. Remove the bolts and disassemble the old toilet.

Repair the Water Damage
It's imperative that you repair any structural damage to the flooring of your bathroom before replacing a leaking toilet. If the wood under the toilet is damp, rot could set in and mold could grow. Contact cleanup and restoration specialists to make the floor like new. Then get to work replacing the toilet.

Replace the Flange and Supply Tube
A cracked or broken flange will often cause leaks. Simply replacing the flange may be the only toilet repair you need. While you're at it, change the supply tube with one that's made of a polymer combined with stainless steel. They can last up to 30 years.

Replace the Leaking Toilet With a New One
You can put in a new toilet by:

Replacing the wax seal
Removing the rag plugging the hole
Placing the toilet over the hole, lining up the anchor bolts with the base
Gently rocking the toilet and pressing it down to seal the wax
Putting nuts and washers loosely back into place
Capping the bolts
Inserting the tank gasket and bolts into the tank
Setting the tank on the toilet and tightening it in place with nuts and washers
Installing the valve along with both lids and ring
Attaching the water line to the new toilet and turning on the water

Make it easy by hiring a plumber to do this task to save stress and hassles. A leaky toilet can cause damage, but with the right help, it can be restored like new.

3 Safety Tips for Wet Light Fixtures

6/15/2022 (Permalink)

A leaky pipe or roof can introduce water to light fixtures.

Tips for Wet Light Fixtures

A leaky pipe or roof can introduce water to light fixtures. The presence of moisture in close proximity to electrical lighting raises the risk of electric shock at a residence in Park Hills, KY. It is important that homeowners and occupants are aware of water in light risks and take safety precautions leading up to water damage restoration.

1. Turn Off the Power

Electrical lighting and water do not mix. It is critical to shut off the flow of electricity to reduce electrocution risks. Never attempt to use a light switch. Even after the power is off, it is advisable to use a non-contact voltage tester on a dry electrical source to ensure no electricity is flowing through lines prior to any attempt to deal with ceiling damage.

2. Shut Off the Water If Necessary

If the water in light originates from a broken or leaking supply line, it will also be beneficial to shut off the water supply. While this measure will not eliminate water that has already been collected above the ceiling or in a fixture, it can prevent more water from taking the same course.

3. Contact Restoration Experts

A ceiling that has become swollen with water and flooded light fixtures pose serious safety and restoration challenges. Homeowners should schedule an inspection with certified water damage restoration professionals. These experts can take measures to minimize the risk of structural damage or ceiling collapse and try to limit water damage to a home interior.

The potential for electrical shock to occur at any point in a circuit is one of the primary water-in-light dangers. A risk is posed when interacting with a light switch in a household in Park Hills, KY, let alone attempting to directly address the ceiling leak or flooded fixture. Homeowners should shut off the power or contact the electrical company before contacting trained restoration professionals.

4 Causes of Noisy Pipes and When You Should Worry

5/12/2022 (Permalink)

You have the information you need to prevent a pipe break.

Prevent a Pipe Break

Noisy pipes are a nuisance. There are many reasons your plumbing system may be making a racket. In addition to causing you to lose sleep, they can be an indication that something is going awry in your walls. Make sure you know the cause in order to prevent a pipe break.

1. Water Hammer

"Water hammer" is the term used to describe the phenomenon that occurs when your pipes have a fast-closing valve. This presents itself as a loud banging noise. There are several causes of water hammer, including:

Water in air chambers
High water pressure
Hard-working appliances
Loose pipes

While this is a common issue, it is one that needs to be addressed promptly. If not, this could cause excessive wear to your pipes. If you let a pipe break, you will have to:

Fix broken pipe
Repair parts
Address water damage

2. Obstructions and Narrowing

If the noise you're hearing is more of a whistling, this is common and probably due to narrowing or obstruction of your pipes. This can be due to mineral buildup in the plumbing system, causing higher pressure in the pipes. Again, this can lead to a pipe burst if unresolved.

3. Cold Weather

In the colder months, you may notice popping sounds during the dropping temperatures. This is likely due to thermal expansion. It depends on what material your pipes are made out of, but materials such as copper are intended to expand and contract depending on the level of heat. You'll likely be using hot water, and the freezing pipes will crackle when it runs through. This isn't too concerning unless you hear one giant pop.

4. Leaks

Usually following any of these noises above, you will notice a water leak. On the other hand, your first indication could be a dripping sound. In either instance, you should contact your local water damage remediation experts in Crescent Springs, KY. An unaddressed water leak can lead to larger issues.
Now you know the different sounds your pipes can make. You know the possible causes. You have the information you need to prevent a pipe break.

Hail Damage

2/28/2022 (Permalink)

Hailstorms can be extremely destructive to commercial or residential buildings.

Hailstorms can be extremely destructive to commercial or residential buildings, especially roofs. If you are caught in a hailstorm and suspect that you have damage, SERVPRO provides 24-hour emergency restoration services including board ups and roof tarps. We respond quickly to prevent further damage to your property!

Hail is a form of solid precipitation that consists of balls of ice called hailstone and occurs during severe storms. According to the National Storm Damage Center, hail causes approximately $1 billion in damages per year in the United States to homes, buildings, cars, and crops.

Types of Hail Damage

Roof Damage – When hail storms hit, the most common damage to homes and buildings is to the roof. When the roof damage goes undetected or unrepaired, more damage can occur to the home or building as water leaks through the roof and into the walls.

Window and Siding Damage – Often high winds accompany hailstorms causing the hail to fall at angles. When this happens, windows and siding can crack which also leads to the threat for additional water damage to the home.

Automobile Damage – The glass, plastic and metal surfaces of vehicles are particularly susceptible to damage from hail. Dents in the metal or cracks in the windshield glass are common occurrences in hailstorms.

Steps to Minimize Hail Damage

There are a few steps that one can take to minimize hail damage.

Close Curtains or Blinds – Closing the window treatments can help prevent the wind from blowing broken glass into the interior of the building.

Park in Garage – To protect vehicles, park inside a garage or under a carport.

New Roof – If replacing your roof, consider using impact-resistant materials to help avoid future hail damage.

What to Do If Your Water Heater Breaks

2/22/2022 (Permalink)

Water damage in Union, KY.

What Should You Do If Your Water Heater Fails?

What would you do if you suddenly discovered water flooding the area near your water heater? Unlike floods caused by weather, homeowners rarely receive a warning about a leaking water heater. Before it happens to you, have a plan of action for a failed water heater. The necessary steps should be:

Stop the water
Get safe
Call the professionals

Make sure you have a detailed plan and that all the adults in your home know what to do if they happen upon a broken water heater. Here is what you should know about each step.

1. Stop the Water

Before you can do much else, you must stop the water from flowing. If you can safely reach the water heater, turn off the water supply at the device itself. However, getting near a leaking water heater can be dangerous. In many cases, it is better to turn off the water to the entire house.

2. Get Safe

Once the water has stopped flowing, you need to take a few other safety precautions. Be sure to keep animals and children away from the water because it could still be hot. You should also cut electricity to the area of the home that has the failed water heater. For gas water heaters, you may find a dial with which to do this near the water heater’s thermostat. For electric heaters, you can just trip the breaker.

3. Call the Professionals

A broken water heater can be a dangerous thing to tackle on your own. Even attempting to clean the water damage without professional help can lead to significant problems down the line. It’s better to call a professional restoration crew in Union, KY, as soon as possible.

It’s important not to delay making this call. If you allow the water to sit for too long, it can create too much moisture in the air and lead to mold. If you find a leaking water heater in your home, follow these steps.

End Your Job Search Here and Join Our Team!

8/27/2021 (Permalink)

Be a helping hand. Join our team!

We're Hiring! If you love helping people during tumultuous times, we've got the career for you! We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened." Our Franchise is looking for someone comfortable working hard in difficult situations, enjoys meeting new people, has strong communication skills, and can multitask effectively.

The Fire & Water Production Technician prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience.

As the front-line representative of the SERVPRO® brand, the Technician demonstrates to customers and clients the company’s Here to Help® commitment.
The successful candidate should be well-groomed with a highly professional image
Valid driver’s license and a good driving record
Great verbal and written communication
leadership and organizational skills
knowledgeable in project estimating, and quality control
Previous experience in fire, water, smoke, mold mitigation/restoration is desired
Professional certifications from IICRC, RIA, ACAC, NADCA, and others are a plus

As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

If this sounds like the career for you, please email your resume to jmckinney@hartkes.com by 10/1/2021.

We Are Proud Sponsors of Our Community

6/7/2021 (Permalink)

We are proud members of our Cincinnati community.

We are so excited to be a sponsor for this year’s Greater Cincinnati Insurance Association picnic party! Join us this Wednesday 6/9/2021 at 11 AM. The picnic is free to all members and a plus one. Click here to register! There will be steaks, sides, beer, and wine. So come and have a drink. It’s on us. You won’t want to miss this incredible networking opportunity.

Keep Cool By Staying Dry This Summer

5/25/2021 (Permalink)

We received a call on 5/8/2021. This pool overflowed and did a significant amount of water damage to a commercial building.

The weather is finally staying warm, schools are letting out, and Memorial Day is right around the corner. That means pool time! Recently we got a call from a company that had accidentally left the pump on overnight. Two floors of a commercial building were affected by the water damage! So put on your floaties because, today, we’re diving in with tips on how to prevent water damage from your pool.

Storm Damage

If you own an outdoor pool, it would behoove you to keep an eye on the forecast. Large amounts of rain could cause your swimming pool to overflow. Prevent water damage by lowering the water level. If you have a pool cover, you may want to consider covering it before a big storm hits.

Not all of your pool equipment can sustain water damage. A pool overflow could damage the machinery. You can prevent further water damage by turning it off beforehand. After the storm, check on the equipment and make sure that everything is in working order.

You can also prevent water damage by checking whether you’re in a flood zone before a pool is even installed. FEMA has guidelines to prevent overflowing in these areas. Talk with your pool company to make sure they are within FEMA’s zoning requirements.

Human Error

If you are filling your pool up for the first time this season or topping off the water level, you’ll want to make sure that you’re giving yourself plenty of time. Rushing leads to errors like leaving the hose on for too long and causing an overflow. Make sure that you can keep an eye on the water level. Don’t plan to go on errands while you are filling the pool. Don’t fill your swimming pool at night before bed. You want to be around to stop it if the water level gets too high.

When you’re complete with all of your maintenance tasks, be sure to take the time and double-check that everything is off and in running order. This could be your biggest ally in preventing future water damages.

Nobody’s perfect. SERVPRO understands that things come up when you plan on taking your time with pool maintenance. We also know that it’s not always easy to keep up with the weather report. If you are a pool owner, keep our number in your back pocket. (513) 541-3200. We are always here to help.

How To Prevent Accidental Water Damage From Your Sprinkler System

4/29/2021 (Permalink)

Fun Fact: Sprinkler systems are triggered by heat, not smoke.

A Sprinkler system is a crucial fire safety utility. According to the NFPA, they can reduce the death rate of a house fire by 80%! However, when Sprinkler systems go off accidentally, they can cause thousands of dollars of property damage. Primarily this is due to human error and not the system itself. We want you and your employees to be as safe as possible so, we came up with a list of ways to prevent accidental water damage from sprinkler heads.

What We’ve Noticed

On average, we see about 5-10 sprinkler bursts per year for various reasons. The most common water damages are caused by equipment accidents, frozen pipes, and human manipulation. With a little bit of preparation and education, all of the water damage from these causes are preventable.

Prevent Water Damage Through Education

The most important thing you can do is educate your employees and members of your household. Explain to them that sprinkler heads are not decorations and should not be used as such. Emphasize that they should not be used as a way to hang up decorations or clothes. To discourage this behavior even further, you can look into anti-tamper devices. These will prevent anyone from hanging anything on the sprinkler heads while still allowing them to function when needed. Talk to a professional about your options and how to install them.

Let your employees know the limits of equipment heights. We receive many calls from warehouses that experience water damage because a forklift hit a sprinkler head. Some sprinkler system companies suggest that a sign is painted in the vicinity of the sprinkler head so they know if they’re close.

Sprinkler systems can release 20-40 gallons of water per minute. Show your management team or employees where the shutoff valve is in case of accidental release. The fire department can do this for you, but relying on them could take several minutes, allowing hundreds of gallons of water to cause damage to your property.

Prevent Water Damage With Maintenance

The next best thing you can do for your business is to get your sprinkler systems checked annually. There are companies throughout Cincinnati and Northern Kentucky that can inspect your system. They can fix any pipes that have corroded over the years. They can also point out any areas that may need insulation to help prevent frozen pipes and burst sprinkler heads.

SERVPRO knows that accidents happen despite your most thorough efforts to prevent them. If you have water damage caused by a sprinkler head burst or damage to the system, give us a call right away. Our quick and skilled teams will be able to reduce the amount of damage to your business and property.

Prevent Water Damage by Celebrating Earth Day All Year Round

4/23/2021 (Permalink)

Root systems of Non-Native vs. Native Mid-Atlantic Plants. Source- Alliance for the Chesapeake Bay

We all know the most common causes of water damage: broken pipes or hoses, sewer backups, basement moisture, accidents, and weather. Did you know that in some cases, water damage could be caused by your lawn? In Honor of Earth Day, we wanted to explain how planting native flowers and grasses can help the environment and your house!

A Brief History of the Lawn

According to Planetnatural.com, lawns were originally open areas in the woods where villagers could take their farm animals out to pasture. These areas weren’t popularized as lawns until 16th Century Europe. Even then, it was only the wealthy who could afford their upkeep.

When Northern Europeans immigrated to America, one of the things they brought with them was grass seed. Sometimes this was done on purpose. Sometimes it was introduced by accident, either by sticking on a person’s clothes or stowing away on shipping containers. Many non-native plants, bugs, and animals were and still are introduced this way.

Why It Matters

For many households, the ideal lawn is free of weeds like crabgrass and dandelions. This is called a monoculture. While it looks nice, the lack of diversity does no favors to the soil in your yard. To begin with, these often non-native grasses have a small root system. The root system is then weakened even further by regularly cutting it short.

These short root systems make your soil compact. In the Ohio River Valley, that can be a huge issue. The University of Minnesota explains “compacted soil has a reduced rate of both water infiltration and drainage.” If you don’t have a good drainage system in your yard, the water will find the path of least resistance. If you have any cracks in your foundation, that path could lead right inside your home.

This is one of the reasons The National Wildlife Federation encourages Americans to garden with native plants. Native flowers and grasses have deep healthy root systems. When planted around your house they help the soil become more porous. This allows rainwater and snowmelt to be absorbed into the ground. The more water that is absorbed by the soil means less water intrusion into your beautiful finished basement.

By planting native flowers and grasses you’re helping more than just yourself you’re also helping the environment. Deep roots can work as a natural filtration system. This means cleaner water for us as fewer toxins make it into our watersheds. You can look at the EPA’s website for more information and a fun experiment with your kids.

By planting native flowers and grasses in your yard, you’re potentially preventing water damage. That alone can save you thousands of dollars and the headache of an insurance claim. You’re also helping out your local ecosystem. The bugs, the birds, and the local wildlife relies on native flowers and grasses to survive.

If your house is having issues with water intrusion, we suggest seeking the help of a professional. They will be able to tell you exactly where the leak is coming from. If you have compact soil planting a few native flowers and grasses may just be the solution you need.

Water Damage in a Commercial Building

3/31/2021 (Permalink)

This is the path the water took in the bathroom.

A gym in Milford Ohio called after a sewage backup caused water damage in their bathroom and gym area. SERVPRO was able to get there within approximately an hour after the damage was reported. We extracted the water and sanitized the establishment. In addition to the sanitation and extraction, we also tore out baseboards and set equipment to make sure the structure dried to industry standards.

Our swift action enabled the business to remain open and they lost no revenue due to the water damage.

Don't Let Rainy Days and Mondays Get You Down

2/22/2021 (Permalink)

SERVPRO is Singin' in the Rain

Cincinnati and NKY is no stranger to the dreary Midwest winter. And, if our furry friend is right we’ve got an extra 6 weeks! That’s why our office has made a playlist that’ll make you feel right as rain! When those storm clouds feel like they’re hovering over you, go ahead, and tap your feet to the beat of Singin’ in the Rain on Spotify. Our eclectic and office-friendly setlist is sure to put a smile on your face.

Ironically, I just realized that Singin’ in the rain isn't even on this playlist. Don’t worry, I’m fixing that right now!

Splish Splash - Bobby Darin

River - Patty Griffin

Its Raining Men - The Weather Girls

Downpour - Brandi Carlile

Who’ll Stop The Rain – CCR

Water Witch - The Secret Sisters

Waterfalls - TLC

The Rain - Oran “Juice” Jones

The Rain the Park and Other Things - The Cowsills

96 Tears - ? & The Mysterians

All is Found - Kacey Musgraves

Tears in Heaven - Eric Clapton

Lonely Teardrops - Jackie Wilson

Bridge Over Troubled Water - Simon & Garfunkel

Purple Rain - Prince

Rainy Day Dream Away - Jimi Hendrix

River - Joni Mitchell

Beyond the Sea - Bobby Darin

(Sittin’ On) The Dock of the Bay - Otis Redding

Insurance Vs. Direct pay

2/22/2021 (Permalink)

SERVPRO answers your FAQs

It’s an unfortunate truth that when disaster strikes, it doesn’t wait for you to be financially ready. SERVPRO understands that making an insurance claim on your home isn’t always an easy decision. If you have a high deductible the choice can be even harder. To help ease this burden we wanted to share with you some information.

FAQ

One of the questions we get asked the most is whether the cost will be lower or higher if the customer files an insurance claim. The answer to this is simple. Filing a claim makes no difference to the cost. We charge the same amount to direct pay customers as we do the insurance companies. To charge differently would be considered insurance fraud and we will not take part in that. We use industry-approved software that most insurance companies use to generate all of our costs of the job. This way we can ensure that our costs are fair to all of our customers

Direct Pay Options

Whether you file a claim or not, you will receive the same level of professional and courteous care. The only difference that you will notice if you are not filing an insurance claim is that we will have to do an estimate first. We have two options for you.

Option 1.

SERVPRO offers free estimates when we schedule an appointment for one of our Production Managers/Estimators to scope the loss and provide you a detailed estimate. They will inspect your home to gather information such as the rooms affected, measurements of those rooms, the type of material affected in each room, and the amount of equipment needed to mitigate your home properly. They will write the estimate within 24 hours and email you a breakdown of what needs to be done and how much it will cost.

Option 2.

The option most of our customers pick is an onsite estimate. In this instance, we send the next available crew to your home and give an estimate for the services needed to mitigate your home. This way you know if you need to file an insurance claim or proceed as a direct pay so we can get to work started right away. The biggest difference here is that should you decline services, there would be a $125 service fee during regular business hours and a $175 service fee after hours.

No matter which option you pick, there are a few important things to note. If you aren’t filing an insurance claim, we will require a 50% deposit of the estimated cost. If you decide to file a claim afterward, just provide the insurance company and claim number as well as the name of your claim handler and we can work directly with them. Additionally, any estimate we provide is subject to change. Once we get to work we could find additional damages that require more work than anticipated.

The most important thing we want you to take away from this is that no matter what, “we are always here to help.” We want you to feel confident and prepared for whatever decision you make.

Keeping Your Home Watertight in 2021

1/18/2021 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2021! Be prepared!

Happy New Year from SERVPRO!

Frozen Pipes during cold months

12/30/2020 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

Drain water from swimming pools and sprinkler supply lines.
Remove, drain, and store outdoor hoses.
Consider insulating exposed water pipes.
Open cabinet doors to allow for warmer air to circulate around the pipes.
Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Northwest Cincinnati is always here to help!

Electronics during a water damage

11/30/2020 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death? But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. SERVPRO water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician.

SERVPRO preloss plan for your water loss

10/21/2020 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Water Damages need to be mitigated

10/21/2020 (Permalink)

Sometimes water damage or even excess humidity in a property can lead to mold damage as well. The SERVPRO technicians are highly trained in water and mold damage restoration. When it comes to mold damage, it’s usually best to let the professionals do the work. But what if you want to attempt to safely clean the moldy areas yourself? What should you wear?

It is important to avoid breathing in mold or mold spores. The United States Environmental Protection Agency (EPA) offers safety guidelines to handling mold in your home. In order to limit exposure to airborne mold, they recommend wearing an N-95 respirator during the cleaning process, which can be found at many hardware stores.

The EPA also suggests wearing long gloves that extend to the middle of the forearm. It is important to avoid touching mold or moldy items with your bare hands.

And finally, goggles that do not have ventilation holes are recommended. It is important to prevent getting mold or mold spores from getting into your eyes.

While some minor surface mold issues can be handled effectively by the homeowner, it is best to have professional help with larger mold infestations. SERVPRO has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. If you find a mold situation that is too much to handle on your own, contact us today!

Faulty Plumbing

8/26/2020 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster contact SERVPRO.

Electronics and Water Don't Mix

8/25/2020 (Permalink)

Electronics and Water – They Just Don’t Mix!

Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. Learn more about how SERVPRO restores your belongings that have been affected by water damage.

Storm Damage leads to Water Issues

5/27/2020 (Permalink)

When it comes to storm and other weather-related damage, many people only think of the exterior structural damage to their property like fallen trees and damaged roofs. But what some people fail to realize is that exterior storm damage can often lead to interior water damage to their property.

Water will always travel the path of least resistance and unfortunately after exterior structural damage to a property, this often means the water will end up inside the property.

A quick response is crucial to help limit the additional interior damage. In the event of water or storm damage, SERVPRO responds immediately, any time, day or night. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs.

Roofing service, board ups, roof tarps and tree removal are all among the emergency services we provide.

Additionally, we are experts in water damage restoration and provide professional and efficient service to our customers.

Water Damage Worsens Over Time

4/20/2020 (Permalink)

When it comes to water damage, as minutes, hours, days, and weeks pass, the damage gets worse.

Within minutes, the water spreads through the property, saturating and contaminating everything in its path. Water is absorbed into walls, floors and furniture, possibly causing furniture finishes to leave permanent stains on the carpets. Anything paper, like books and photos, begin to swell and warp.

Within hours, drywall begins to break down, metal surfaces start to tarnish, furniture begins to swell and crack, and that dreadful musty odor appears.

Within days, mold and mildew may begin to grow and spread, anything made of wood will swell and warp, paint begins to bubble and blister, and the threat of a serious biohazard contamination becomes possible.

And after a week, the structural safety of the building is compromised, biohazard contaminants pose serious risks to occupants, and the restoration time and costs have increased dramatically.

A quick response is important to help minimize the damage as well as the cleaning and restoration costs. The SERVPRO of Boone County technicians are experts in water damage restoration. They understand that water is very invasive, spreading quickly throughout a property. They arrive quickly to start the restoration process and help make it “Like it never even happened.”

Keep the Gutters Clean!

4/6/2020 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Boone County is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Be Productive During Time Spent At Home

3/24/2020 (Permalink)

We are all being challenged by the current situation, with the expectation to quarantine and self-isolate due to the coronavirus. Staying at home for an extended period of time can be difficult. However, there are many home improvement projects that can be undertaken by families to help pass the time productively and avoid cabin fever.

Freshen up a room with a different paint color and new switch plate covers.
Organize drawer and closet spaces.
For a new look, update light fixtures, faucets or cabinet hardware.
As weather improves, give your yard a boost by planting flowers, shrubs, and trees and pressure washing walkways, siding, and gutters.
Add molding or shelves to a room or backsplash in the kitchen.
Upgrade flooring or shampoo rugs.
Strip and stain cabinets or furniture.
Clean dryer ducts and replace furnace filters.

It is often hard to set aside extra time for home cleaning, reorganizing and simply making the home better. So even though this time of social-distancing seems stressful, we can definitely make the most of it by spending more time with the family and working on home improvements!

Be Aware of Subtle Signs of Water Damage

2/24/2020 (Permalink)

Water damage can be a major headache for a property owner. From the actual damage it causes to the structure and contents of the property to the expense of the mitigation process, it can cause a major disruption in the lives of anyone having to deal with it. And the longer a water leak goes unnoticed, the worse the damage can be. So, it is very important to always look for subtle signs of a water problem.

Signs to Look For:

Blistering or bubbling paint on walls, ceilings, and baseboards
A loose sink faucet or a laminate counter top that is detaching
Floors with buckling hardwood planks or loose tiles
Drywall and ceilings with yellow or brown stains
A musty scent

If you come across any signs that there may be a water issue at your property, don’t delay in getting it inspected and the problem resolved. Quicker action results in less damage and less costs. SERVPRO of Boone County responds 24 hours a day, 7 days week. Give us a call…We are Here to Help! 859-746-3400

A NIGHT OF FUN TO SUPPORT A GREAT CAUSE

2/6/2020 (Permalink)

Join us for a fantastic night of fun while supporting a great cause! Blue Goose-Cincinnati Pond is hosting their 8th Annual Monte Carlo Night on Friday, February 21st from 7:00pm to midnight at Receptions in Loveland, Ohio! The night includes an open bar, appetizer buffet, gambling, raffles and dancing!

Each year, a special cause is chosen, and all proceeds raised at the event go to supporting this cause. This year, Maslow’s Army will be the special guests of honor. Maslow’s Army provides hope to Cincinnati’s less fortunate and homeless population by providing the skills and essential tools needed to become self-sufficient, healthy, and productive members of society.

Please consider joining us to support this cause!

Deadline to RSVP is February 14^th, 2020! Don’t miss out! Register today!

CLICK HERE to find out more information and to register!

Be Better Prepared for Disasters

8/12/2019 (Permalink)

Different types of disasters and emergencies happen throughout the year in homes, businesses and communities. And SERVPRO of Boone County likes to remind everyone to take steps to be better prepared for them.

There are many ways individuals can prepare for an emergency or disaster event including installing smoke alarms, taking first-aid classes and practicing fire escape plans.

But what can businesses do?

Studies show that after experiencing a disaster, many businesses are forced to close. Pre-planning can help ensure that emergency resources are readily available, minimizing business interruption and increasing the chance for survival.

SERVPRO of Boone County is pleased to offer the SERVPRO Emergency Ready Program. With this program, at NO COST, an Emergency Ready Profile is developed specific to your business and an immediate plan of action is put in place. In the event of a disaster, this plan is the key to timely mitigation and can be the difference between surviving a disaster or completely shutting down.

Emergency Service in Northern Kentucky

7/1/2019 (Permalink)

When severe storms hit, they most often hit unexpectedly and can be devastating to a home. Hail storms, tornadoes, floods and blizzards all have the potential to damage a home.

Roof Damage

Roofs are most commonly affected by storms and can be very costly for homeowners to repair. Tornadoes and high winds can cause fallen trees and branches. Shingles can be blown off leading to water leaking into the home and causing water damage. Vents, gutters, downspouts and flashing are all susceptible to damage during storms as well.

Following a storm, in order to prevent further damage, it is always important to look for signs of roof damage. Some things to look for are holes, missing or dented shingles, and dented or cracked gutters and downspouts.

SERVPRO of Boone County is available 24/7 for emergency service in Northern Kentucky if your home is damaged by a storm and you need help immediately. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs. Some of the emergency services that we provide include temporary board up, temporary fencing, tarping, and tree removal. So if you find yourself in need of emergency service, give us a call any time day or night! (859)746-3400

SERVPRO of Boone County Supports the Alliance for Catholic Urban Education

6/17/2019 (Permalink)

The Alliance for Catholic Urban Education (ACUE) is an organization within the Department of Catholic Schools of the Diocese of Covington committed to offering the gift of a quality Catholic education to economically disadvantaged students. This organization works with the urban community in Kenton and Campbell counties in Northern Kentucky to ensure that children within the inner-city areas of the diocese continue to have access to a Catholic education. Their hope is to instill in each student the ability and determination to be spiritually, intellectually, physically, morally and socially adept as they mature into adulthood.

SERVPRO of Boone County understands the importance of providing an exemplary moral and academic education to the young and we value any opportunity to support our local community. We are proud to offer continuing support for such a great organization.

Watch Out for Roofing Scams!

5/20/2019 (Permalink)

Due to its critical role of keeping the elements out, the roof of a property is one of its most important components. So when repair is needed, there is no time to waste! Unfortunately, because of this, the roofing industry is very prone to scammers that prey on those that are desperate for roofing work. Understanding the signs of roofing scams and doing a little extra research can help prevent falling victim to a scammer! Here are different types of roofing scams and some helpful tips to avoid them:

Types of Roofing Scams:

Recommending Unnecessary Repairs – New roof or just repairs?
Inadequate Repair Work – The actual damage is often below the surface and cannot be seen once work is completed.
Overcharging
Disappearing Down Payment – The roofing company requires a down payment to begin and then never returns to do the work.
Fluctuating Bid – The initial bid is low but when work begins unexpected costs or unforeseen problems arise.

Tips to Avoid Roofing Scams:

Speak to multiple contractors before hiring one. Be sure to compare recommended repairs, completion times, and costs.
Ask friends, neighbors, and family for recommendations.
Make sure all estimates and contracts are in writing.
Be cautious when providing down payments before work begins or at least before materials are dropped off.
Don’t sign until your insurance company has inspected the roof.

If the roof of your property is damaged and needs to be repaired or replaced, act quickly to avoid interior water or mold damage! And if you find water or mold damage, SERVPRO of Boone County is Here to Help!

SERVPRO OF BOONE COUNTY TO OFFER CONTINUING EDUCATION COURSE

5/9/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “UM/UIM Coverage Issues with Tom Ryan, AIC.” This seminar will review Uninsured and Underinsured coverage and policy provisions of the Personal Automobile Policy. It will discuss how to properly interpret the uninsured/underinsured motorist coverages and provisions. Topics include: who is a family member, definition of occupying a vehicle, stacking, emotional injuries, co-ownership of a vehicle, intentional acts, and more.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 8:30am to 11:30am. Breakfast will be provided!

CLICK HERE for more information and to register!

What are the Best Conditions to Paint Your Home's Exterior?

3/25/2019 (Permalink)

Many homeowners are looking for a simple, lower-cost way to update their home. A fresh coat of exterior paint is inexpensive, protects the home from water and mold damage, and offers better curb appeal. So when is the best time of year to paint a home’s exterior? In order to ensure that you will get the most out of your new paint, it is essential that the job is done in the most ideal conditions.

Ideal Conditions for Exterior Painting

Outside temperatures: Paint manufacturers will usually recommend minimum temperatures for painting. Generally, a good guideline is that if you are comfortable without the heat or air conditioning, then it is a good time for painting. It is also best to paint in times with smaller temperature fluctuations. Big temperature swings from morning to night are not good when painting.
Rain and humidity: It is important to remember that paint should only be applied to a dry surface. The painting surface can become moist either by direct contact with rain or snow or indirectly by humidity or dew in the air. Always plan your painting project for times when there is no rain in the forecast for the next couple of days and be sure to wait to start painting after a rain until everything is completely dry. Also take note of humidity levels, as too high or too low humidity will influence how the paint dries.
Wind: High winds while painting or before the paint is completely dry will cause complications. Dust and other particles blown onto the wet paint surface will stick. Paint sprayers do not operate as effectively in windy conditions and ladders may be unstable.
Sunlight: Direct sunlight on drying paint can cause it to dry too quickly, leading to cracking or peeling. It is best to plan your painting route around the shifting sun.

Roof Repair is Top Priority

10/8/2018 (Permalink)

Weather can be unpredictable and when storms hit, the damage can be devastating to a home or business property.

The roofs of a property are most commonly affected by weather. And even small leaks can be critical to a property, posing structural problems, safety issues, and possibly even health risks. Roof damage can lead to interior water damage, interior mold and mildew issues, decreased energy efficiency and higher utility costs, and compromised structural integrity of the property.

Some roof damage can be difficult to spot. Signs to look for include missing or dented shingles, gutters or downspouts, water stains on interior ceilings or walls, and holes from fallen trees or branches.

It is okay to postpone some household issues or repairs, however, a roof repair or replacement should be TOP priority on your list of home maintenance projects! Avoid further damage to your property by making sure the roof is well maintained!

Be Prepared Can Help Prevent Flooding

9/10/2018 (Permalink)

According to inhabitat.com, there are two types of flooding, natural flooding and manmade flooding. Natural flooding occurs as a result of weather. Heavy rains, flash floods and snow melts are all examples of natural occurrences that can cause water damage. Man-made flooding results due to the malfunction of a man made object. Burst pipes, plumbing issues and faulty water heaters are examples of times when man made flooding can occur and cause water damage.

There are ways to prepare for and help lessen the risk for flooding. For natural disasters, it is important to have a plan in place to communicate with family, especially if evacuation is necessary. Putting together an emergency kit is also a good idea. If possible, preventing water from entering the building at all is always best. Waterproofing basements and sealing walls are both methods that can help keep the water out. For man-made disasters, first of all it is important to check the home insurance policy. Flood detection equipment can be installed to detect water and stop it from flowing into the home. Pipes, water heaters, plumbing, foundations, and drainage systems should all be checked routinely to ensure that they are functioning properly.

Of course, not all flooding can be foreseen and prevented and it can happen when least expected. SERVPRO of Boone County is available 24 hours a day and can respond immediately to a water damage situation. Our highly trained water technicians have the training, expertise, and advanced equipment to restore the property back to preloss condition. So if you have water damage and need help, call us today! (859) 746-3400.

Upcoming Opportunity for 6 Ohio or Kentucky CE Credits

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28^th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

What Happens to Electronics Affected by Water Damage?

8/13/2018 (Permalink)

Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Boone County water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. CLICK HERE to learn more about how SERVPRO of Boone County restores your belongings that have been affected by water damage.

It's Back-To-School Time with SERVPRO of Boone County

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Boone County inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Boone County is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Boone County has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Boone County professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Boone County has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet.

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Boone County is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services.

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Boone County is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources.

O - Odor Removal: As experts in deodorization, SERVPRO of Boone County Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Boone County. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Boone County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Boone County Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Boone County will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Boone County are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Boone County is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Boone County uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

Recognizing Plumbing Issues Before They Become a Problem

7/16/2018 (Permalink)

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Happy 4th of July from SERVPRO of Boone County!

7/2/2018 (Permalink)

This time of year everyone talks about the risk of fires from the careless use of fireworks. What some fireworks fans fail to take into consideration is how the weather can affect fireworks and create a potentially dangerous situation.

For example, if a storm is approaching or it is just an unusually windy day, an unexpected wind gust can affect the direction of the smoke, sparks and fallout while setting off fireworks or using sparklers. Hot embers or smoke can be blown into spectators or other areas, increasing the risk of fires or fire-related injuries. So it is very important to be aware of the direction of the wind and use extreme caution when lighting and using fireworks.

Another weather related situation to be aware of is whether or not the area has been experiencing a drought. A drought leaves the ground dry and more susceptible to fire and burning. So it is important to know the condition of the fallout area in order to lessen the risk of a fire igniting.

So this year, when planning your fireworks celebrations, make sure to take the weather into consideration! Listen to weather reports and plan ahead if storms or high winds are predicted in your area. Be aware of the ground conditions where fallout occurs and be prepared to react quickly in the event of a mishap. And always remember that SERVPRO of Boone County is always available for emergency service after any water or fire damage…We are only a phone call away! (859) 746-3400 CLICK HERE to learn more. Have a safe and happy July 4th!

Knowing common causes of water damage can help with prevention!

6/4/2018 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

SERVPRO OF BOONE COUNTY TO OFFER CONTINUING EDUCATION COURSE

12/20/2017 (Permalink)

SERVPRO of Boone County is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for OHIO credits and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on January 18^th, 2018 from 8:30am to 11:30am with registration beginning at 8:30am. Please note that 100% attendance is required to receive CE credit for this course and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

The reservation deadline for this CE course is January 2nd, 2018…So for more information or to reserve your spot, contact SERVPRO of Northwest Cincinnati at 513-541-3200 or email at mobrien@hartkes.com.

Course Number: 37868

A Quick Lesson about the Equipment We Use...

10/9/2017 (Permalink)

In the event of water damage to a residential or commercial property, trained professionals and expert equipment are very important for the restoration process. Our water technicians use exceptional equipment to extract and eliminate moisture from a property.

Detection equipment is used to find the areas of the structure that are affected by water and to determine the extent of moisture absorption. This equipment is also used to verify that the environment has been dried thoroughly upon project completion.

Extraction equipment is the equipment used to actually remove water from an area. This equipment is used to clean carpets and upholstery as well as to remove water from floors.

Air movers and dehumidifiers are used during the dry-out process to enhance moisture evaporation and reduce drying time.

And finally, to neutralize and eliminate any odors left behind after the water intrusion, deodorization equipment is used to help restore the area to preloss condition.

If you find yourself in the middle of a water damage situation at your property, give us a call for professional and efficient restoration!

SERVPRO of Boone County (859) 746-3400

SERVPRO Disaster Recovery Team Helps After Hurricanes

9/11/2017 (Permalink)

In late August, the state of Texas was drastically affected by Hurricane Harvey. Billions of dollars of property damage was sustained to homes and businesses throughout the state. And unfortunately, September brought Hurricane Irma to the state of Florida, also leaving a trail of devastation and destruction.

SERVPRO of Boone County is proud to be a part of the national SERVPRO Disaster Recovery Team to help the people whose lives have been disrupted by these natural disasters. Our Disaster Recovery Team is available 365 days a year and is always prepared for the unpredictable. When localized storms overwhelm the local restoration companies, SERVPRO’s Disaster Recovery Team is there to help manage the workload. SERVPRO has mobilization teams across the country to travel as needed, to support recovery after large storm events. With mobilized local command centers, management, crews, equipment and more than 1,650 franchises nationwide, the SERVPRO Franchise System has the ability and the manpower to relocate where needed and help make it “Like it never even happened.”

Our thoughts are with all those affected by the recent hurricanes as well as with all those assisting with the recovery efforts! Our hope is that with everyone working together, it will be a smooth, efficient and successful restoration and recovery process.

Water Damage in Hebron, Kentucky Home

8/21/2017 (Permalink)

Water damage was caused to the finished basement of this home in Hebron, Kentucky when the sump pump failed to work properly. Five rooms in the finished basement were affected and in need of professional SERVPRO water restoration services. For this project, the highly trained SERVPRO of Boone County water technicians removed the saturated, non-salvageable carpet and padding from the area and cleaned all the surfaces. In some instances, following water damage, mold can become an issue as well. In order to prevent this, the technicians applied an anti-microbial agent to the area. Advanced drying equipment, including air movers and dehumidifiers were set up and monitored by the technicians. Once the dry out process was complete, the equipment was removed, all debris was hauled away, and the basement was ready for structural repairs.

SERVPRO of Boone County Values the Community!

7/31/2017 (Permalink)

SERVPRO of Boone County believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered a water damage and needed dry-out services. The school Board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Boone County strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

Our Water Restoration Process

7/17/2017 (Permalink)

A homeowner can be faced with a water damage when they least expect it! A burst pipe, flash flooding, clogged gutters, an overflowing sink can all cause water damage to a home. When homeowners are faced with an unexpected water damage they want to know that their home will be back in order as soon as possible. SERVPRO of Boone County has a proven process to restoration after a water loss.

Within ONE HOUR from the first notice of loss, one of our professionals will be in contact with the homeowner to arrange for service to begin.

And within FOUR HOURS from the first notice of loss, our expert crews will be on-site to start mitigation services. We understand that quick response is the key to reducing damage and saving money!

Once onsite, our trained and fully equipped crew will walk through the job process with the homeowner, explaining what to expect. We know that open communication is very important to build trust with our customers!

Our water crews will begin pretesting for restorability, working from the source of the damage outward. And within EIGHT business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person.

Our professional crews will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time. And after the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction. We want to leave a job knowing that the homeowner is satisfied and happy with the results.

Did You Remember to Clean Your Gutters?

6/5/2017 (Permalink)

Gutters play a key role in preventing water damage to your home. That is why it is essential that you keep your gutters clean and free of debris. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from your home.

So how often should you clean your gutters? It is recommended that you clean your gutters AT LEAST twice a year!

Clogged gutters can cause many issues for a homeowner. If water finds its way into the walls and ceilings of the home, it will cause interior damage. In winter months, pooling water around the foundation of the home can cause foundation cracks if it freezes and expands. The paint and siding of a home can also be damaged as water overflows from the gutters.

Failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

POTENTIAL PROBLEMS CAUSED BY CLOGGED GUTTERS

9/15/2016 (Permalink)

As we are gearing up for the fall season, now is the time to check those gutters!

Gutters play a significant role in preventing water damage to homes. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from the home.

Clogged gutters can cause many issues for a homeowner. Water that is blocked by the debris in gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

In winter months, if water overflowing from the gutters pools around the foundation of the home, it can freeze with the colder temperatures. When it freezes, it expands. This can cause foundation cracks that then lead to flooded basements and crawl spaces. Also in the winter months, water that is blocked in clogged gutters can freeze and cause pressure on the roof. This can lead to damage to the roof and water leaking into the home.

The weight of the rain-soaked debris in gutters can also lead to damage. When the debris absorbs the water, it becomes extremely heavy and places a great amount of stress on the gutters and their brackets. This additional weight can cause the gutters to fall from the home which leads to costly repairs.

Water overflowing from the gutters can damage the paint and siding on a home. Additionally, if the water gets behind the siding and inside of a wall, the wood becomes wet and can rot. This can go unseen behind the siding until it is too late.

Obviously, failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

Take Steps To Protect Your Home From Water Damage While You Are Away!

6/13/2016 (Permalink)

With summer in full swing now, many families are excitedly planning summer get-aways, hoping for a stress-free vacation to relax and enjoy their time away from the hustle and bustle of everyday life. In order to fully relax, it is important to have peace of mind that your home will be safe while you are away. Water damage is one of the most common types of damage to homes. And what a nightmare it would be to return from a relaxing vacation only to find that your home has suffered major water damage! If a pipe leaks or bursts while you are away on vacation, water can destroy carpets, furniture and more, which can be very expensive. SERVPRO of Boone County would like to share some steps that you can take to help protect your home from water damage while you are out of town.

Check your home for leaks before you leave. Be sure to look at the pipes under all sinks and inspect the water heater as well. Don’t forget to inspect the hoses that connect to major appliances such as the washing machine, dishwasher, and refrigerator to ensure that there are no kinks or damaged hoses.
Check the exterior of your home for potential causes of water leaks. Inspect the roof and make sure there are no loose or damaged shingles. Check the downspouts and gutters and clear any blockages. Make sure window seals are in good condition and repair if needed.
Examine your sump pump and check that it is in good working condition. Install a battery-powered backup source in case there is a power outage while you are away.
Ask someone you trust to check your home periodically while you are gone. Make sure this person knows where the water main shut off valve is located just in case a pipe does leak or bursts.

Leaking pipes and appliances and damage caused by storms cause millions of dollars worth of damage every year. In the event that a water disaster does occur while you are away, SERVPRO of Boone County has the expertise to help restore your home. But prevention is key when planning to be away for any length of time. So before leaving your home, be sure to take precautions to avoid returning home to a big expensive mess!

PROFESSIONAL EQUIPMENT KEY TO RESTORATION

5/3/2016 (Permalink)

In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained professionals at SERVPRO of Boone County use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

Detection Equipment is used to locate areas affected by water, define the extent to which the structure and contents have absorbed moisture, and verify that the environment has been dried thoroughly. Moisture sensors, moisture meters and thermohygrometers are all used by SERVPRO professionals in the drying process. Moisture sensors detect moisture in carpets, baseboards and walls. Moisture meters determine the actual moisture content of various materials and provide readings that enable SERVPRO professionals to monitor the drying process. And thermohygrometers measure temperature and relative humidity which aides SERVPRO professionals in creating the proper atmosphere for more efficient drying.

Extraction Equipment is used to actually remove the water and moisture from the affected area. SERVPRO professionals use extractors, either portable or truck-mounted, to clean carpets and upholstery and to remove water from floors.

Air Movers are used to enhance evaporation at the surface level, thus reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

SERVPRO professionals use two types of dehumidifiers: refrigerant dehumidifiers and desiccant dehumidifiers. Refrigerant dehumidifiers work similarly to air conditioners and desiccant dehumidifiers use chemicals that absorb moisture from the air.

And finally, Deodorization Equipment is used to neutralize odors. SERVPRO professionals use either Ultra Low Volume Foggers or Thermal Foggers to eliminate odors caused by the water intrusion and restore the area to its original condition.

WATER DAMAGE - RESTORATION TIMELINE

5/2/2016 (Permalink)

When presented with a water damage situation, after contacting SERVPRO of Boone County, here is what to expect:

ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!

FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!

DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.

PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.

FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.

If you have a fire or water emergency, please call us now at (859) 746-3400

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PROFESSIONAL EQUIPMENT KEY TO RESTORATION

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